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Types of Chatbots
- Rule-based
- Follow rules and decision trees
- Less flexible
- Handle specific tasks effectively
- Examples
- Appointment scheduling
- FAQs
- Password reset
- Order tracking for e-commerce companies
- Weather apps
- Language translating apps
- AI-Powered
- Use machine learning and NLP algorithms to understand and generate responses
- Learn from user interaction
- Get better over time
- Examples
- Zendesk Chatbot (customer support)
- IBM Watson Assistant
- Amazon Chatbot (answers customer queries)
- Bank of America's Erica (bill payment, financial advice)
- Babylon Health (virtual healthcare)
- Duolingo
- Socratic (helps students with homework
- Mya (HR recruiting tool)
- Voice Assistants
- Respond to voice commands and queries
- Perform tasks
- Provide information via speech
- Examples
- Siri
- Google Assistant
- Amazon Alexa
- Generative AI
- Generates content
- text
- images
- music
- AI models
- Computer code
- Creates from scratch, usually based on input or training data
- Examples
- GPT-3 (Generative Pre-trained transformer 3)
- DALL-E (Creates images from textual descriptions)
- CLIP (Contrastive Language-Image Pre-training (understands images and text together.Can generate textual descriptions of images and vice versa. Useful for creating captions for images).
- Amper Music (Music composition tool. Create custom music tracks for video projects or podcasts)
Basic Information About Chatbots
- Chatbots are computer programs designed to simulate human conversation through text or voice interactions.
- They use artificial intelligence (AI) and natural language processing (NLP) to understand and respond to user queries and requests
- Used in many applications and industries
- Found in various forms
- Continuously evolve and improve with advancements in AI and NLP
Key Characteristics of Chatbots
- Conversational interface
- Engage users in conversation
- Friendly & intuitive interactions
- Automation
- Help users
- find information
- Complete transactions
- Perform tasks
- No human interaction
- 24/7 availability
- Personalization (Advanced bots)
- Users historical data and user preferences
- Can personalize interactions
- Scalability
- Handles multiple conversations simultaneously
- Valuable for businesses
Common Uses
- Customer support
- Answer frequent questions
- troubleshoot
- Provide support in real-time
- E-commerce
- Product recommendations
- Track orders
- Payments
- Healthcare
- Schedule appointments
- Provide medical information
- Offer mental health support
- Education
- Tutor
- Language learning
- Answer questions
- Finance
- Banking
- Financial advise
- Investment recommendations
- Marketing and Sales
- Provide information about products or services
- Provide leads
- Information retrieval
- Fetch information from databases or websites
- Presents information in a conversational style
- Entertainment
- Engage users:
- Games
- Storytelling
- General conversation
