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PLS 397

Remote Access FAQs

Are You Having  Problems Accessing Library  Databases Off-Campus?

Check the FAQs Below

1.  Can all library databases be accessed remotely?

Most of the databases to which the library subscribes can be accessed remotely.  When accessing a database from off campus, you will be prompted to enter your NetID and password. To reset your password, visit: 

2.  What should I enter in the User Authentication pop-up box?

You will use the same Roosevelt NetID and password as used with other Roosevelt University resources like E-Mail and Blackboard. If it does not accept this information, you can email the library directly at or chat with us. 

3.  Can I disable cookies and still access library resources remotely?

No, the library's authentication method requires that cookies be enabled.

4.  I am having problems accessing databases through my company's network.  What should I do?

Some corporate networks disallow access to nonstandard ports for security purposes.  Access to the library's online resources requires access to ports 2048-2247.  Check with your network administrator to see if they will allow access to these ports.


5.  Do I need to use a different browser ?

Some websites may support one browser over another. If you use Internet Explorer or Safari as the default browser on your computer you might want to consider a couple of well known alternatives:

  1. Firefox
  2. Google Chrome

6.  I'm at my home and can't connect due to a port issue.  What should I do ?

The library authentication method requires access to ports 2048-2247.  Contact your Internet Service Provider to see if they can configure your home network to allow access to these ports.

If you are having a problem that is not included here, please contact the Reference Desk at via email, or chat with us. either campus:


Also, to request assistance from the RU Technology Help Desk, send an email to, or call (312) 341-4357.

Librarian Contact Information

Photo of librarian Barbara Anderson

Barbara Anderson, Ed.D.
Head of Instruction and Learning

Office: 1030 AUD
Phone: 312-341-3647

Email Me




1. Phone:

a. Chicago (Murray-Green): (312) 341-3639/49
b. Chicago (Performing Arts): (312) 341-3651
c. Schaumburg: (847) 619-7980 

2. Email

3. Chat

4. Schedule one-on-one